Payment is taken up front to place your order. If you cancel before our team has begun any proofing work, we refund your payment in full — no questions asked.
After payment, we prepare your digital proof. You can change your order or request revisions freely during this stage. If you decide not to proceed and proofing has already started, we may retain a small proofing/design fee and refund the balance.
Custom products are made-to-order and may not be refundable once you approve the proof and production begins. By approving a proof, you confirm the design, colors, size, quantity, backing and border are correct as shown.
If your order arrives with a manufacturing defect (loose stitching, color mismatch outside agreed tolerance, missing pieces, etc.), email us within 14 days of receipt with photos. We will either remake the affected pieces at no charge or refund the impacted portion of your order.
If we ship something other than what you approved on the final proof (wrong size, quantity, design, backing or border), that's on us. We will remake the order at no charge with expedited production.
If a shipment is lost or damaged in transit, we will work with the carrier on a claim and either remake the affected portion or refund — whichever you prefer.
Email hello@xpresspatches.com with your order reference and photos of the issue. Most claims are resolved within 3 business days. Refunds are issued back to the original payment method and typically post within 5–10 business days.
Questions? Email hello@xpresspatches.com or visit our contact page.