Everything we get asked, answered.

After. You pay up front to place your order, and our team begins your digital proof as soon as payment clears — usually within one business day. We keep revising until you're happy before anything goes to production. Proof revisions are included.

We prefer vector files (.AI, .EPS, .SVG, .PDF), but we'll happily work from a PNG, JPG, or even a phone photo — our team will manually clean and convert artwork while preparing your proof.

You do — we never claim rights to your art. You must confirm at quote time that you own or have written authorization for any logos, names, characters or trademarks in your submission. See our full IP Policy.

Yes — our designers will refine your artwork while preparing your proof at no extra charge. For ground-up logo design we recommend hiring a designer first; we'll happily quote production once you have artwork.

Standard production is 10–14 business days after your proof is approved. Since payment is taken up front, your proof starts the moment your order is placed. Rush production is available for an added fee on most products — ask in your quote request. We don't make misleading delivery guarantees.

Every patch product starts at just 10 pieces. We'll always show you the unit price across multiple quantity tiers so you can pick what makes sense for your project.

We don't take orders below MOQ, but we'll send physical color samples (thread cards, fabric swatches) for free with most orders so you can verify before committing. Just ask.

Payment is taken up front, when you place your order. We use a secure Stripe checkout — card or PayPal. Once payment clears, our team starts your digital proof. We never auto-charge or store your full card details.

You can change your order freely during the proof stage — before you approve the proof. If you cancel before any proofing work has begun, we refund your payment in full. Once you approve the proof and production starts, custom orders may not be refundable except for manufacturing defects or an order error on our end. See our full Refund Policy.

We don't reproduce trademarked logos, copyrighted characters, sports/team marks, government insignia, or celebrity likenesses without written authorization. We also decline hate-related, violent, adult, weapon-related, drug-related, illegal or regulated content. Full details in our IP Policy.

We ship worldwide. Domestic US shipping is via UPS or USPS with tracking. International orders ship via DHL or your local carrier. Shipping is added to your final quote.

We're sorry — and we'll fix it. Email us within 14 days of receipt with photos and we'll either remake the affected pieces or refund the impacted portion. Manufacturing defects and order errors are always our responsibility.